Job Description & How to Apply Below
Company Description
At Rimrock, we create more than luxury experiences; we create moments that move people. Guided by Wellness, Adventure and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Every day brings connection, growth and unforgettable memories, on and off the clock.
Job Overview
As Housekeeping Operations Manager, you bring structure, clarity and discipline to the daily flow of housekeeping operations. You ensure that every guest room, public space and service touchpoint reflects Rimrock’s commitment to quality, accuracy and consistency. This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability.
Key Details
Start Date:
July 2026
Contract Type: Permanent
Salary: CAD 58,000 – CAD 60,000 per year, dependent on experience
What You’ll Be Doing
Operational Leadership & Standards
Direct the day‑to‑day operations of guestrooms, turndown service and public area presentation with a guest‑first mindset.
Ensure all housekeeping standards, procedures and brand expectations are consistently met or exceeded.
Maintain tight control over room readiness, turnaround times and inspection outcomes.
Lead operations with precision, ensuring quality is never compromised, even in a fast‑paced environment.
Performance Management & KPIs
Monitor and analyze departmental KPIs, including productivity, labour efficiency, inspection scores, guest feedback and service recovery metrics.
Use factual data and operational insights to identify gaps, risks and improvement opportunities.
Implement corrective actions quickly and decisively within established policies and guidelines.
Ensure compliance with health, safety, sanitation and regulatory requirements.
People Leadership & Accountability
Lead, coach and develop Housekeeping Supervisors and frontline teams with a structured, standards‑based approach.
Set clear expectations, roles and accountabilities for supervisors and attendants.
Provide consistent follow‑up, inspection and feedback to ensure quality outcomes.
Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks.
Guest Experience & Service Recovery
Respond to guest concerns with professionalism, empathy and timely resolution.
Ensure service recovery actions align with Rimrock standards and reinforce guest trust and loyalty.
Partner closely with Front Office to manage room readiness, priorities and guest expectations.
Ensure communication around room status is accurate, timely and precise.
Work closely with Engineering to identify, report and resolve maintenance or safety concerns impacting guest experience.
Partner with Front Office and Operations leaders to ensure seamless coordination during peak periods.
Participate in operational planning, audits and inspections as required.
Identify opportunities for process improvement, sustainability initiatives and operational efficiencies.
Carefully evaluate new ideas or changes, ensuring they are tested, measured and aligned with quality standards before implementation.
Maintain accurate documentation, SOPs and training materials to support consistency and compliance.
Qualifications
What You Bring
Proven leadership experience in housekeeping operations within a luxury or high‑standard hospitality environment.
Strong technical understanding of housekeeping standards, inspections and quality control.
Highly detail‑oriented, disciplined and conscientious approach to operations.
Ability to make authoritative decisions quickly within defined guidelines.
Strong analytical skills with comfort interpreting KPIs and operational data.
Respect for rules, procedures and established systems — and the confidence to enforce them.
Bonus If You Bring
Experience managing unionised or large operational teams.
Background in sustainability or operational efficiency initiatives.
Strong training and coaching capability for developing technical expertise in others.
Experience working in a resort or complex, multi‑outlet property.
Physical Demands
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