Service Manager

SERVICE MANAGER

Location:
Banff, Alberta

Salary:
Starting at $95,000+

Bonus:
Performance-based bonus potential

Benefits:
Comprehensive medical, dental, vision, life & disability insurance, company-matched pension, RRSP, transit reimbursement, complimentary meals, hotel discounts, and extensive career development opportunities.

I am hiring on behalf of a luxury, internationally recognized five-star hotel for a Service Manager position.

This leadership role is responsible for overseeing a premier food & beverage operation, ensuring exceptional guest experiences, strong financial performance, and the development of a high-performing service team.

Key Responsibilities:

• Lead day-to-day service operations with a focus on guest satisfaction and operational excellence

• Support budgeting, forecasting, labor management, payroll, and cost controls

• Recruit, train, mentor, and develop service colleagues and supervisors

• Drive revenue growth through service initiatives, upselling opportunities, and guest engagement

• Partner with culinary and beverage teams to maintain exceptional product quality and service standards

• Ensure outlet standards, cleanliness, atmosphere, and presentation consistently exceed expectations

• Monitor inventory, purchasing, and operational efficiencies

• Ensure compliance with health & safety, food safety, liquor licensing, and company standards

Ideal Background:

• Previous leadership experience as a Service Manager, Assistant General Manager, Restaurant Manager, Lounge Manager, or similar role

• Strong operational and financial acumen

• Experience leading teams in a luxury, upscale, or high-volume hospitality environment

• Excellent communication, coaching, and leadership skills

• Proven ability to drive guest satisfaction and team engagement

• Experience with hospitality systems such as Micros, Avero, or similar platforms is an asset

Industry: Luxury Hospitality / Food & Beverage

Work Authorization:
Must be legally eligible to work in Canada