Bell Captain Job Calgary area,Alberta Canada,Hospitality / Hotel / Catering

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the

Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Lead the team that creates unforgettable first and last impressions, delivering exceptional service that sets the tone for every guest's experience. As a Bell Captain, you'll inspire colleagues, oversee daily operations, and ensure every arrival, departure, and interaction reflects the highest standards of luxury hospitality.

Key Responsibilities

Deliver exceptional luxury guest service, ensuring professional, personalized, and engaging interactions throughout the guest journey

Supervise and support Guest Services colleagues on shift, providing leadership, coaching, performance feedback, and operational direction

Coordinate daily Guest Services operations, including staffing deployment, break scheduling, and service coverage to ensure seamless guest experiences

Oversee luggage handling, storage, transportation, and group baggage operations, ensuring accuracy, security, and efficiency

Manage guest arrivals and departures, including vehicle-related services, valet coordination, and front entrance operations

Support guest satisfaction and service recovery efforts by addressing concerns, coordinating resolutions, and maintaining strong interdepartmental communication

Maintain departmental operations, including shift communications, operational reporting, gratuity administration, inventory management, and documentation

Ensure the cleanliness, presentation, and operational readiness of guest-facing areas, equipment, and Guest Services workspaces

Promote a safe and secure environment by adhering to hotel safety, security, and emergency response procedures while supporting departmental and hotel-wide initiatives

Qualifications

What will you bring to this role?

Must provide a Drivers Abstract and a valid Class 5 Driver’s License, with strong driving abilities with various vehicle types & the ability to drive standard transmissions

Previous experience in Guest Services, Bell Services, Concierge, Front Office, or a related hospitality role preferred

Minimum 2 years of supervisory experience in a luxury hotel, upscale hospitality environment, or similar guest service setting preferred

First Aid/CPR certification and post-secondary education in Hospitality, Tourism, Business, or a related field are considered assets

Proven leadership skills with the ability to coach, motivate, and develop high-performing teams

Strong communication, interpersonal, problem-solving, and organizational skills, with the ability to thrive in a fast-paced environment

Passion for…