Guest Services Concierge VIPs
Job in
Lake Louise, Calgary, Alberta, T3S, Canada
Listed on 2026-07-03
Listing for:
Fairmont Hotels & Resorts
Full Time
position Listed on 2026-07-03
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Customer Service Rep
Job Description & How to Apply Below
Location: Lake Louise
Fairmont is looking for a dedicated Concierge to enhance the Suite Life of VIP guests. Provide tailored assistance across reservations, dining, and travel with top-notch communication skills.
As a Concierge at Fairmont Chateau Lake Louise, you will cater to Suite Life and long-stay guests, ensuring exceptional service.
Your role will integrate seamless communication with different departments, fostering an unforgettable experience for all guests. From pre-arrival logistics to conclusion of stay, your expertise will be vital in delivering personalized guest services.
Key Responsibilities:
• Respond to inquiries from Suite Life and VIP guests
• Facilitate inter-departmental coordination for guest satisfaction
• Share detailed data on hotel amenities and local offerings
• Assist with all aspects of reservations and travel
• Manage pre-arrival and post-departure communications
Requirements:
• Concierge or guest services experience mandatory
• Outstanding verbal communication and guest handling skills
• Strong proficiency in MS Office and property systems
• Dependable, responsible, and shows initiative
Elevate guest experiences with Fairmont's exceptional concierge services.
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