Guest Services Concierge VIPs

Position: Guest Services Concierge for VIPs
Location: Lake Louise

Fairmont is looking for a dedicated Concierge to enhance the Suite Life of VIP guests. Provide tailored assistance across reservations, dining, and travel with top-notch communication skills.

As a Concierge at Fairmont Chateau Lake Louise, you will cater to Suite Life and long-stay guests, ensuring exceptional service.

Your role will integrate seamless communication with different departments, fostering an unforgettable experience for all guests. From pre-arrival logistics to conclusion of stay, your expertise will be vital in delivering personalized guest services.

Key Responsibilities:

• Respond to inquiries from Suite Life and VIP guests

• Facilitate inter-departmental coordination for guest satisfaction

• Share detailed data on hotel amenities and local offerings

• Assist with all aspects of reservations and travel

• Manage pre-arrival and post-departure communications

Requirements:

• Concierge or guest services experience mandatory

• Outstanding verbal communication and guest handling skills

• Strong proficiency in MS Office and property systems

• Dependable, responsible, and shows initiative

Elevate guest experiences with Fairmont's exceptional concierge services.
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