AYS Agent at Concord Hospitality

Join Concord Hospitality as an AYS Agent, where you'll be the key to exceptional guest services. This full-time position is crucial for enhancing the guest experience and supporting hotel operations.

In your role as an AYS Agent, you will deliver courteous service and expert support for room service and front office tasks. You should have at least one year of relevant customer service experience and a background in Hospitality or Tourism. Your commitment to safety and guest satisfaction will make a significant impact.

Key Responsibilities:

• Provide excellent service to guests and associates

• Prepare for guest arrivals with reservations and room blocking

• Offer support in managing group and sales inventory

• Handle incident documentation and guest case management

• Take in-room dining orders and coordinate services

Requirements:

• Minimum one year in a customer service role

• Degree or diploma in Hospitality or Tourism required

• Outstanding communication and teamwork skills

• Willingness to work varied shifts, including weekends

• Physical ability to stand or sit for long periods

Deliver exceptional service and support as an AYS Agent at Concord Hospitality, ensuring every guest has an unforgettable experience.
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