Royal Service Agent

Job Description

The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. Together, let’s turn moments into memories.

Start Date: July 2026

Pay Rate: $20.33 per hour

Job

Duties Include:

• Process all external and internal calls by redirecting calls or directly assisting the caller.
• Take ownership of the caller’s request and ensure follow‑up according to the hotel’s standards.
• Maintain accurate records of guest calls to maintain data integrity.
• Serve as a liaison for guests by providing information relating to all aspects of the hotel.
• Maintain knowledge of the hotel’s emergency procedures.

• Must possess outstanding guest service skills, including professional verbal communication skills.
• Proficient in the use of Microsoft Office applications (Outlook, Word, Excel).
• Strong interpersonal and problem‑solving abilities.
• Self‑motivated, with the ability to make effective decisions.
• Ability to maintain high service levels under pressure.
• Ability to consistently stand and walk through out shift.

• Subsidized staff accommodation provided on‑site for full‑time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5 per meal).
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000 per year), Orthodontics (up to $2,500 per year), Fertility Drugs and Gender‑Affirmation (lifetime maximum of $10,000) for full‑time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability).
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor.

Applicants must be legally authorized to work in Canada.

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence with confidentiality,  and we will work with you to meet your needs. If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.