Assistant Manager, Front Office at Fairmont

Elevate luxury hospitality as an Assistant Manager at Fairmont Palliser in Calgary. Lead the Front Office team to create unforgettable guest experiences and uphold service excellence.

As part of the INSPIRE Leadership Development Program, this role offers an 18-month journey focused on leadership and guest service in a prestigious hotel environment. You will gain hands-on experience while driving guest satisfaction, colleague engagement, and operational efficiency in the Front Office department.

Key Responsibilities:

• Assist in achieving departmental goals and guest satisfaction

• Coach colleagues on luxury service standards

• Manage guest escalations and foster seamless operations

• Enhance training programs for the Front Office team

• Oversee VIP guest experiences and ensure their comfort

Requirements:

• Minimum 2 years in Rooms Division experience

• Proven leadership and training abilities

• Post-secondary education in Hospitality preferred

• Exceptional communication and people skills

• Strong adaptability in a fast-paced environment

Lead the Front Office team at Fairmont Palliser and make a significant impact on guest satisfaction and overall hotel excellence.
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