Front Office Supervisor at Element

Lead the front desk team at Element by Westin Calgary Downtown. As a Front Office Supervisor, you'll provide top-notch service, manage guest relations, and ensure smooth operations.

In this supervisory role, you'll require a minimum of two years’ experience in a comparable hotel environment. Responsibilities include efficiently checking guests in and out, handling reservations, and maintaining a clean lobby area. You'll also support and mentor front desk associates while maintaining high standards of service and safety.

Key Responsibilities:

• Provide exceptional service to guests and associates

• Check guests in and out efficiently and warmly

• Develop knowledge of hotel amenities and services

• Assist in training and mentoring front desk staff

• Ensure lobby and desk area are clean and welcoming

Requirements:

• Minimum two years’ experience as a supervisor

• Graduate of a Hospitality or Tourism program

• Strong leadership and problem-solving skills

• Ability to work under pressure in busy environments

• Physically able to lift or carry objects up to 40 pounds

Become an integral leader at Element Calgary, focusing on guest satisfaction and front desk excellence.
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