Assistant Manager, Front Office; INSPIRE Participant - Leadership Development Program - mon

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Assistant Manager, Front Office (INSPIRE Participant – Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day.

During an 18‑month period, you gain valuable leadership experience as an Assistant Manager in our Front Office department.

• A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional.
• A Mentor guides your progress, allowing you to learn by example.
• A Property Project provides you with the opportunity to shine, showcasing your skillset and innovative attributes.
• You can see a clear path to continuous improvement – through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program.

We are the first smiles guests see and the last goodbye they remember. From seamless check‑ins to personalized service, we create effortless luxury at every touchpoint. Reporting to the Director, Front Office.

• Operations & Guest Services – Assist the Front Office Manager in executing departmental goals, including guest satisfaction, loyalty program enrollment and management, upsell revenues, and colleague engagement.
• Lead and coach colleagues to provide luxury guest service, ensuring personalized and memorable experiences.
• Conduct training, coaching and assessments on Fairmont, Accor and LQA service standards and foster a culture of engaging, personalized service in the department.
• Serve as the first point of contact for escalations, identifying and resolving guest concerns urgently, either in person or in writing.
• Manage and oversee arrivals and departures to ensure smooth operations and the highest level of guest satisfaction.
• Take an active role in day‑to‑day Front Office operations, ensuring a seamless guest experience.
• Meet and greet VIP guests, escort them to their rooms, and follow up to ensure their comfort throughout their stay.
• Leadership – Act as Manager on Duty, serving as a resource and support to all departments to ensure the smooth overall operation of the hotel in the absence of Department Heads and other Managers.
• Manage, train, develop and motivate all colleagues reporting to this position to enhance performance and guest satisfaction.
• Develop, implement and maintain an upsell incentive program to motivate employees and maximize hotel revenue.
• Provide training and guidance on the ALL‑loyalty program, including enrollment, perfect arrival standards, daily reconciliation/audit, and colleague engagement.
• Effectively interpret and enforce the Collective Bargaining Agreement to maintain a fair and effective work environment.
• Foster a positive and collaborative culture to achieve superior colleague satisfaction, as measured…