Front Office Leader at Fairmont Chateau Lake Louise

Location: Lake Louise

Elevate guest experiences as an Assistant Front Office Manager at Fairmont Chateau Lake Louise, where your leadership and service passion meet the beauty of Banff National Park.

This permanent position requires overseeing daily front office operations and managing a dynamic team, delivering exceptional hospitality. You will coach and develop the Front Desk staff, streamline service delivery, and maximize operational profitability through yield management and innovative proposals.

Key Responsibilities:

• Oversee daily front office operations ensuring smooth guest journeys

• Hire, coach, and develop Front Desk team members

• Resolve guest concerns with professionalism and care

• Streamline service procedures to enhance guest satisfaction

• Manage staff schedules and payroll processing

Requirements:

• Previous supervisory experience in front office operations

• Relevant hotel operations diploma or degree preferred

• Proficient in Opera and Microsoft Office Suite

• Legally authorized to work in Canada

• Strong focus on service quality and team morale

Bring your passion for hospitable service to Fairmont Chateau Lake Louise and thrive in a stunning national park.
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