Basin Glacial Waters - Concierge Job Calgary area,Lake Louise Alberta Canada,Hospitality / Hotel / Catering

Position: Basin Glacial Waters - Concierge *$500 Signing Bonus!
Location: Lake Louise

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

* Incentive bonus payable at the first pay period upon completion of 30 days

Job

Duties Include:

Reporting to the Guest Experience Supervisor, responsibilities and essential job function include but are not limited to the following:

Handle Basin reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.

Work closely with Fairmont Spa concierge to provide guests with additional treatment options

Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.

Generate and audit daily reports, maintain office records, and ensure reservation accuracy.

Assist with Facility attendants and Lounge servers as needed during peak times

Other Duties as assigned

Qualifications

Previous reservations or sales experience is an asset

Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset

Book4

Time booking system experience an asset

Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

Strong computer skills with a working knowledge of Word, and Excel

Must be willing to work shifts (including split shifts) and varied days off on occasion and able to stand for long periods of time.

Must be able to lift up to 20lbs

Additional Information

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.