Supervisory Gold Service

Position: Supervisory Role in Fairmont Gold Service
Location: Lake Louise

Advance your career in hospitality as a Fairmont Gold Supervisor at Fairmont Chateau Lake Louise. Enjoy a permanent role focused on luxury guest experiences while surrounded by the beauty of Banff National Park.

In this position, you will lead the operations on Fairmont Gold's exclusive floor, ensuring every guest receives personalized service. A background in guest service is necessary, alongside knowledge of Property Management Systems. Key aspects of the role include managing guest profiles, ensuring compliance with service standards, and contributing to revenue through upselling strategies.

Key Responsibilities:

• Provide exceptional and engaging service to guests

• Enforce adherence to operational standards

• Address guest requests and preferences proactively

• Drive revenue growth through upsell initiatives

• Respond quickly to guest concerns

Requirements:

• Significant guest service experience required

• Experience with Property Management Systems

• Proficient in Microsoft Windows applications

• Must be legally eligible to serve alcohol in Alberta

• Pro Serve certification required

Embrace this opportunity to enhance your career while delivering exceptional service at Fairmont Chateau Lake Louise.
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