Reservations Agent - J0726-0219

Job Description

Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing an exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests.

Must be able to work rapidly during busy periods while remaining calm and professional.

• Minimum 2 years experience in full service hotel preferred
• Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Must have working knowledge of voucher procedures, gift certificates
• Must be 19 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends, and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position
• Must have employment eligibility in Canada

• Accepts telephone reservations
• Processes all third party reservations
• Respond to email inquiries
• Retrieve and respond to phone messages
• Filing reservations by hotel and in order of arrival day
• Preparing and distribution of hotel availability
• Work closely with Sales team on room blocks
• Entering e-mail addresses into the on-line e-mail database
• Submission of Group Referral Requests
• Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
• Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
• At all times projects a favorable image of Grey Eagle Resort and Casino to the public
• Performs all duties and responsibilities in a timely and efficient manner in accordance with the policies and procedures to achieve the overall objectives of this position.
• Majority of position requires sitting and phone usage
• Other duties as requested or required

• Priority will be given to Tsuut'ina Nation members.