Experienced Front Desk Supervisor

Position: Experienced Front Desk Supervisor Role
Join a vibrant hospitality team as a Front Desk Supervisor tasked with ensuring guest satisfaction and operational excellence in a full-service hotel. Flexibility in shifts is essential.

You will report directly to the Front Office Manager and take charge of maintaining exceptional service standards while supervising the front desk operations. Qualified candidates will possess a Hospitality Management Diploma, with three years of supervisory experience and knowledge of the Micros OPERA PMS system. Strong communication skills and familiarity with office technology are key.

Key Responsibilities:

• Supervise front desk team members and operations

• Enforce hotel policies and service quality standards

• Assist guests with inquiries, reservations, and other services

• Manage the flow of guests during busy periods

• Ensure a professional and welcoming environment

Requirements:

• Hospitality Management Diploma or equivalent

• At least 3 years of supervisory experience

• Proficient in Microsoft Office tools

• Must be fluent in English; other languages are an asset

• Canada employment eligibility with a clean criminal record

Support guest satisfaction through effective management and service excellence in your role.
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