Hospitality Front Office Manager Position

Elevate guest service as the Front Office Manager at Pursuit, overseeing essential front desk functions and a dedicated team. Manage guest experiences in a dynamic hospitality atmosphere.

In this hands-on leadership role, you will guide Front Desk Supervisors and Agents while ensuring a seamless operation. Your responsibilities encompass scheduling, training, and performance evaluations, while also addressing guest concerns and supporting effective cross-departmental coordination.

Key Responsibilities:

• Direct daily front office operations and guest interactions

• Serve as Hotel Manager during specific absences

• Lead effective training sessions for staff

• Assess guest satisfaction and handle issues proactively

• Support revenue management through upselling and inventory control

Requirements:

• 5–7 years of relevant hospitality experience, with management experience required

• Proven leadership and capacity to motivate a team

• Excellent communication and organizational skills

• Proficiency in administrative applications and property management systems

• Must hold a valid Class 5 Driver’s License

This role demands a professional with a strong commitment to service and team engagement.
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