Housekeeping Manager

Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River.

Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Housekeeping Manager. The Housekeeping Manager supports the Housekeeping leadership team in overseeing daily operations, ensuring the highest standards of cleanliness, organization, and guest satisfaction across guest rooms, public spaces, and back-of-house areas. This leadership role focuses on operational excellence, team development, and quality assurance to maintain a consistently exceptional guest experience.

• Support the Director of Housekeeping in overseeing the daily operations of the Housekeeping department, including guest rooms, suites, public areas, and back-of-house spaces.
• Coordinate daily staffing, room assignments, and operational priorities to ensure efficient workflow and productivity.
• Monitor occupancy levels and adjust staffing and operational plans to meet service demands and guest expectations.
• Ensure all housekeeping operations adhere to brand standards, service protocols, and departmental procedures.

• Conduct detailed inspections of guest rooms, suites, corridors, and public spaces to ensure the highest standards of cleanliness, presentation, and maintenance.
• Ensure VIP rooms, loyalty guest rooms, and special requests are prepared and inspected to the highest standards prior to guest arrival.
• Identify and resolve quality deficiencies through coaching, retraining, and process improvement.
• Collaborate with Engineering and Front Office teams to resolve maintenance concerns and room discrepancies promptly.

• Supervise, coach, and mentor the team to maintain service excellence and operational efficiency.
• Support recruitment, onboarding, scheduling, and training initiatives within the department.
• Foster a positive and collaborative team culture focused on accountability, engagement, and continuous improvement.
• Conduct regular performance discussions, feedback sessions, and training initiatives to support colleague development.

• Champion a guest-focused culture that prioritizes personalized service and attention to detail.
• Address guest concerns or service recovery opportunities in a professional and timely manner.
• Ensure guest privacy, comfort, and security are maintained throughout all housekeeping operations.

• Assist in managing departmental budgets, labor productivity, and supply usage to ensure cost-effective operations.
• Monitor room productivity, cleaning times, and operational metrics to optimize efficiency.
• Support inventory management, linen control, and procurement of housekeeping supplies.
• Maintain accurate departmental documentation, reports, and communication logs.

• Work closely with Front Office, Engineering, Laundry, and other operational departments to ensure seamless hotel operations.
• Participate in daily operational meetings and communicate departmental updates effectively.
• Ensure accurate room status communication between Housekeeping and Front Office teams.

• Ensure compliance with all health, safety, and sanitation regulations.
• Promote proper use of cleaning chemicals, equipment, and personal protective equipment (PPE).
• Support workplace safety initiatives and ensure colleagues follow established safety protocols.

• Degree or diploma in…