Luxury Guest Experience Manager Fairmont

Location: Lake Louise

Elevate guest satisfaction as a Luxury Guest Experience Manager at Fairmont Chateau Lake Louise. Lead exceptional hospitality initiatives for VIPs and personalized service in a stunning location.

Join Fairmont Chateau Lake Louise as the Guest Experience Manager, leading luxury hospitality efforts within a prestigious resort. With a strong focus on Concierge services and guest initiatives, you will ensure each guest's journey is extraordinary. Your leadership will enhance a high-performing team dedicated to delivering unforgettable experiences that reflect the resort's exceptional brand standards.

Key Responsibilities:

• Curate personalized itineraries and unique guest experiences.

• Oversee daily VIP arrivals and guest experience operations.

• Foster collaboration with the Concierge and Adventure Center.

• Champion service recovery for increased guest loyalty.

• Participate in Service Excellence Meetings to drive continuous improvement.

Requirements:

• Minimum five years of leadership in luxury hospitality.

• Proven expertise in VIP management and personalized services.

• Strong knowledge of guest satisfaction metrics.

• Leadership and operational management skills required.

• Proficiency in hospitality technology like Opera Cloud.

Bring your passion for luxury service and guest experience leadership to Fairmont Chateau Lake Louise.
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