Director of Front OfficeFront OfficeKananaskis Village, Alberta
Job in
Kananaskis, Calgary, Alberta, T3S, Canada
Listing for:
Pomeroy Lodging LP
Full Time
position
Listed on 2026-08-08
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Guest Services
Job Description & How to Apply Below
Location: KananaskisJob Description
Director of Front Office
Rate of Pay:
Salary
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here:
https:///
Pomeroy Kananaskis Mountain Lodge, Autograph Collection by Marriott; located 60 minutes from west of Calgary International Airport. Start a new Adventure while working for an Autograph Collection by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.
Join the Marriott family today!
The Role:
As Director of Front Office, you will have oversight of our Front Desk, Bell Team, Switchboard, Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable for the people, quality and financial results of the Front Office Department. Delivering positive results with our Guest Services scores is paramount to the success of this position. The Director of Front Office position is considered a Department Head position within the hotel with a strong background in managing leaders, and several departments are required to be successful in this role.
We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.
Job Duties:
Oversee daily Front Office operations, including room assignments, billing accuracy, cashier balancing, credit compliance, and direct billing processes. Ensure Standard Operating Procedures (SOPs) are current, team members are trained, and standards are consistently executed. Act as Manager on Duty during peak periods or in the absence of senior leadership.Demonstrate a strong understanding of operational demands across all Front Office departments by proactively planning labor schedules based on occupancy, group activity, business trends, and guest flow, ensuring the operation is consistently prepared to meet service expectations and changing business needs.Support upselling initiatives throughout the guest journey, ensuring team members are trained to identify opportunities that enhance the guest experience, drive incremental revenue, and support Marriott Bonvoy loyalty objectives.Maintain a visible presence throughout the operation, delivering exceptional first impressions, supporting revenue optimization, ensuring picture-perfect presentation of guest and back-of-house areas, and addressing operational shortfalls through clearly communicated expectations, real-time coaching, and accountability.Lead, mentor, and develop the Front Office leadership team by providing coaching, feedback, resources, and clear performance expectations while fostering a culture of continuous learning, engagement, empowerment, and accountability.Drive efficient recruitment, onboarding, training, retention, succession planning, and consistent execution of service standards, creating an environment that attracts top talent and supports long-term career development within Pomeroy Lodging.Build strong cross-functional relationships and maintain effective communication with all hotel departments to ensure seamless operations, alignment on Front Office priorities, and exceptional guest service through collaborative problem-solving.Assist in the preparation, execution, and ongoing management of annual budgets, capital expenditures, labor forecasts, and operating expenses while driving productivity and achieving financial performance goals.Promote a safe and healthy work environment by leading by example, reporting hazards, maintaining safety standards, and ensuring all team members understand and follow emergency procedures and crisis management protocols.Represent the Front Office department in hotel-wide meetings, committees, and special projects, ensuring assigned initiatives are completed accurately, on time, and in alignment with the organization's core values and operational priorities.Thrive…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
