Full-Time Guest Service Agent Role

Join The Westley Calgary Downtown Hotel as a Full-Time Guest Service Agent. Ensure guest satisfaction from arrival to check-out, showcasing exceptional service and local insights.

In this pivotal role, you will balance day and night shifts, acting as a Guest Service Agent and Night Auditor ’ll manage guest registrations, address inquiries, and enhance their stays with personalized recommendations. Your commitment to service standards will help shape remarkable experiences for every guest.

Key Responsibilities:

• Oversee guest check-in and check-out processes

• Utilize suggestive selling techniques for room promotions

• Maintain communication with housekeeping on room updates

• Handle reservation details and special requests professionally

• Execute cashier functions and manage guest accounts

Requirements:

• Experience in customer service, especially in hospitality

• Excellent written and verbal communication abilities

• Familiarity with hotel management systems is a plus

• Ability to thrive in high-demand situations

• Flexible availability for day, night, and weekend shifts

Bring your passion for outstanding hospitality to the team at The Westley Calgary Downtown.
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