Front Desk Supervisor

Front Desk Supervisor

Ready to take the next step in your hospitality career?

We are looking for a motivated, energetic, and team-focused Front Desk Supervisor to help lead our Front Office team. This role is ideal for someone who enjoys mentoring others, delivering exceptional guest service, and leading by example.

As a working supervisor, you will spend most of your time performing Front Desk Agent duties while supporting the Front Desk Manager with daily operations, training, coaching, and team leadership.

• Deliver exceptional guest experiences at every interaction.
• Handle guest concerns and service recovery situations.
• Process check-ins, check-outs, reservations, emails, and phone inquiries.
• Provide local area, hotel, and amenity information.

• Support the Front Desk Manager in daily operations.
• Train, coach, and support Front Desk team members.
• Ensure policies, procedures, and service standards are followed.
• Assist with scheduling, shift coverage, and operational needs.
• Foster a positive, respectful, and team-oriented workplace culture.

• Work a variety of shifts including mornings, afternoons, evenings, weekends, and Night Audit is required.
• Assist with Night Audit coverage 2 days per week
• Support other departments during busy periods.

• Follow and promote all Occupational Health & Safety policies and procedures.
• Maintain a safe environment for guests and team members.

Previous Front Desk experience required.

• Must work 2 NIGHT AUDIT SHIFTS PER WEEK to cover full time Night Audit days off
• Leadership or supervisory experience is an asset.
• Strong communication, problem-solving, and guest service skills.
• Positive attitude with a willingness to support the team wherever needed.
• Ability to adapt to changing operational demands.

At Vantage Hotels, we believe in teamwork, accountability, and creating memorable experiences for our guests and employees. We live our values every day:

Love It Own It Share It Solve It Laugh

If you re ready to grow your leadership skills and make a positive impact, we d love to hear from you.