Seasonal Hub Associate

Ski Big3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate to join our Banff and Canmore Adventure Hub Teams for the 26-27 winter season.

Reporting to Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.

• Position Type: Full-Time Seasonal
• Season Dates: October 2026 through end of April 2027
• Location: Banff & Canmore, AB
• Wage: $18.50 + $1 per hour retention bonus paid upon successful contract completion
• Hours: Approximately 37.5 hours per week

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Enjoy being part of Canada's premier ski vacation booking & fulfilment team

This position is part of the SkiBig3 Adventure Hub team and may be based in either the Banff or Canmore hub location. The role works closely with all SkiBig3 departments, resort partners including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, as well as local hotels and tourism partners throughout Banff, Lake Louise, and Canmore.

• General presentation of the entire Adventure Hub (retail & rental section), including folding, restocking, dusting, sweeping, and general tidying as required
• Greeting customers and determining their needs
• Assisting customers with SkiBig3 and resort-specific products including snow school, lift tickets, season passes, rental equipment, and retail merchandise
• Assisting customers with our partner passes, Mountain Collective and IKONSupporting customers through strong rental and retail product knowledge
• Troubleshooting any issues or concerns with guests' ski area products or reservation systems
• Maintaining rental equipment and setting aside equipment for tuning when required
• Delivery driver for the Adventure Hub when required (if insurance qualifications are met). This includes dropping off and picking up equipment, tickets, and any other goods as required
• Accurately processing end-of-day procedures
• Tuning equipment in-house (wax, edges, P-Tex) when time permits
• Communicating and working effectively with all ski areas, staff, and both hub locations
• Providing support where necessary
• Providing guests with reservation information when required

• Time management skills, ability to independently manage own time and show initiative
• Local knowledge including that of Banff and Lake Louise ski resorts is considered an asset
• Exceptional communication skills and phone manner
• Demonstrated computer skills – knowledge of retail operating systems is an asset
• Organized, efficient, responsible, and mature
• Ability to work in a fast-paced team environment
• Ability to troubleshoot guest problems
• Proven ability to learn and adapt quickly to changing work environments
• Previous retail experience is an asset
• Valid Canadian driver's license with a clean 3-year record is an asset

• Candidate must reside in the Bow Valley
• Legally entitled to work in Canada

These are not just words to us; they are principles that guide decision-making throughout our business. They shape how we build our teams, cultivate leaders,…