Front Office Night Manager

As Front Office Night Manager, you will be the calm, confident presence that brings the hotel to life after dark. Leading the overnight Front Office operation, you will create exceptional experiences for our guests while ensuring the hotel remains safe, seamless, and beautifully cared for throughout the night.

You’ll lead with genuine warmth, inspire your team to deliver thoughtful and intuitive service, and step confidently into every situation - from welcoming a late-night arrival to resolving a guest concern or ensuring the hotel is perfectly prepared for the morning ahead.

What You'll Be Doing:

Guest Experience & Service Excellence

• Act as the primary point of contact for all guest inquiries, requests, and concerns overnight.
• Handle escalated guest situations with professionalism, discretion, and thoughtful resolution.
• Ensure all guest interactions reflect the elevated, personalized service standards of Rimrock Banff.
• Anticipate guest needs in a quieter environment, delivering calm, attentive, and precise service.

Night Operations & Accuracy

• Oversee all Front Office overnight operations, including Front Desk and Night Audit.
• Execute and review Night Audit processes, ensuring accuracy across financials, room status, and reporting.
• Prepare and distribute daily operational and financial reports with precision and attention to detail.
• Monitor room inventory, manage late arrivals/departures, and ensure accurate system updates.
• Maintain strict control over cash handling, billing accuracy, and system integrity.

Safety, Security & Risk Management

• Act as the senior leader on property overnight, responsible for safety, security, and emergency response.
• Monitor hotel activity and ensure all safety protocols are followed.
• Respond to emergencies (guest, operational, or facility-related) with a calm, structured approach.
• Liaise with Security, Engineering, and external services when required.

Leadership & Team Support

• Provide clear direction and support to the overnight Front Office team.
• Ensure team members are aligned, informed, and performing to standard.
• Offer coaching and feedback focused on accuracy, consistency, and professional growth.
• Complete detailed handovers for the morning leadership team, ensuring continuity and clarity.

Operational Discipline & Process Integrity

• Ensure all Front Office procedures are followed with consistency and accuracy.
• Identify discrepancies or inefficiencies and take a methodical approach to resolving them.
• Maintain organized documentation and reporting practices.
• Support continuous improvement through structured, detail-oriented problem-solving.

What You Bring

• Previous Night Audit or overnight leadership experience.
• Experience in luxury or resort-style hotel operations.
• Strong attention to detail and commitment to accuracy in operational and financial processes.
• Ability to remain calm, composed, and focused in independent, overnight environments.
• Analytical mindset with a structured, methodical approach to problem-solving.
• Confidence in handling guest concerns and operational challenges independently.
• Experience with PMS systems (Opera Cloud preferred).

Bonus If You Bring

• Exposure to reporting, reconciliation, or audit processes.

Who You Are

You are thoughtful, precise, and deeply reliable. You take pride in doing things properly, not quickly, and you understand that details matter most when no one is watching.

You are calm under pressure, structured in your thinking, and disciplined in your execution. You don’t rush decisions, you make the right ones, based on facts and careful consideration.

You prefer clarity over chaos, accuracy over assumption, and consistency over shortcuts. Others trust you because you are steady, dependable, and quietly in control.

You bring order to complexity, discipline to operations, and confidence to the overnight guest experience.

Lead with precision. Deliver with intention. Stay moved.

Visa Requirements: Must be legally authorized to work in Canada.

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
  Mental Health, Orthodontics, Fertility Drugs and Gender…