Room Attendant | Part-Time | Westley Hotel

Room Attendant l Part-Time l The Westley Hotel Why Join Us?

As a Tapestry Collection Hotel by Hilton, The Westley Calgary Downtown Hotel is Calgary’s newest boutique hotel with a modern take on Calgary’s Wild West roots, and we are currently looking for dynamic people to join our team!

The Westley Calgary Downtown has an existing vacancy for a
Room Attendant
. This position is responsible for performing routine duties in the cleaning and servicing of guest rooms and bathrooms under the supervision of the Executive Housekeeper or Housekeeping Supervisor. The Room Attendant is expected to promote a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Your Role:

Reporting to the Executive Houseperson, you will:

• Responsible for cleaning assigned rooms, which includes but is not limited to making beds and changing bed linen, dusting/polishing furniture, vacuuming, sweeping, mopping, cleaning bathrooms, and replacing towels and amenities;
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible;
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings;
• Address guests' service needs in a professional, positive, and timely manner;
• Thank guests with genuine appreciation and provide a fond farewell;
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific process (e.g., Passion to Connect) to resolve issues, delight, and build trust;
• Assist other team members to ensure proper coverage and prompt guest service;
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible;
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones);
• Communicate with fellow team members using clear, appropriate, and professional language to ensure the effective exchange of information;
• Discuss work topics, activities, or problems with team members, supervisors, or managers discreetly and quietly, avoiding public areas of the property;
• Exchange information with other team members using electronic devices (e.g., pagers and two-way radios);
• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor;
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, and blood borne pathogens, etc., including using Safety Data Sheets (SDS);
• Use proper equipment, wear appropriate personal protective clothing (PPE), and use correct lifting procedures, as necessary, to avoid injury;
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel;
• Report any required repair work to the maintenance and housekeeping supervisor;
• Maintain awareness of undesirable persons on property premises;
• Protect the privacy and security of guests and team members;
• Maintain confidentiality of proprietary materials and information;
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures;
• Report lost & found items to supervisor/manager/front desk;
• Perform other reasonable job duties as requested by the reporting manager/supervisor.

• Work varying shifts (mornings, afternoons, evenings, some overnights, weekends and holidays);
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Visually verify and interpret written documents;
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog);
• Visually inspect tools, equipment, or machines (e.g., to identify…