Banquet Manager

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River.

Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the

Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Manager. Reporting to the Director of Banquets, the Banquet Manager provides leadership and oversight of daily banquet, in-suite dining, and club lounge operations, ensuring a seamless execution. Working closely with operations, the Banquet Manager ensures every service and event is delivered seamlessly, efficiently, and in alignment with guest expectations and hotel standards.

Key Responsibilities

Leadership and Guest Experience

• Lead by example, fostering a culture of exceptional service, professionalism, accountability, and colleague engagement.
• Ensure personalized, attentive, and memorable guest experiences consistent with luxury hospitality and brand standards.
• Build strong relationships with meeting planners, event organizers, clients, and guests, ensuring expectations are exceeded before, during, and after each event.
• Respond promptly and professionally to guest concerns, service recovery opportunities, and operational challenges.
• Conduct daily pre-shift briefings and post-event reviews, communicating event details, VIP information, menu requirements, service expectations, and operational priorities.

Operational Excellence

• Oversee the seamless execution of all banquet and catering functions, in-suite dining, and club lounge operations
• Ensure events are executed accurately and efficiently in accordance with Banquet Event Orders (BEOs), timelines, service standards, and operating procedures.
• Oversee room setups, event transitions, staffing deployment, service flow, equipment, and event logistics to maximize efficiency and guest satisfaction.
• Maintain banquet spaces, service stations, storage areas, and Club Lounge facilities to ensure they are clean, organized, fully stocked, and presentation ready.
• Oversee inventory, banquet equipment, and operational supplies, ensuring readiness for all events and timely resolution of maintenance requirements.
• Support off-site catering operations as required.
• Monitor departmental productivity, workflow, and staffing levels across morning, afternoon, evening, weekend, holiday, and occasional overnight operations.
• Drive continuous improvement initiatives that enhance guest satisfaction, colleague engagement, and operational performance.
• Collaborate proactively with Conference Services, Catering, Sales, Culinary, Stewarding, Front Office, Housekeeping, and Engineering to ensure seamless event execution and communication.

Financial and Administrative Management

• Manage labour, productivity, departmental expenses, purchasing, inventory, and other cost controls to support financial objectives.
• Develop and manage schedules and staffing levels in alignment with business demands while maintaining service standards.
• Monitor departmental revenue, payroll, expenses, purchasing, and inventory, identifying opportunities to improve profitability without compromising guest experience.
• Ensure accurate payroll, banquet billing, event reconciliation, purchasing, reporting, and other departmental documentation.
• Monitor departmental scorecards, guest satisfaction results, and key performance indicators, implementing action plans to achieve business objectives.
• Ensure accurate and timely communication of event information, operational updates, and departmental requirements.

People, Safety & Compliance

• Recruit, onboard,…