Senior Concessions Supervisor | Seasonal Part-Time | Spruce Meadows

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The seasonal Senior Concessions Supervisor is responsible for the effective supervision of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the Director of Food & Beverage. The Senior Concessions Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept.

The Senior Concessions Supervisor will actively supervise, coach, counsel, train, and mentor employees in meeting company quality standards.

This role pays an hourly rate of $35.00 - $39.00 CAD.

Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous markets.

• Responsible for supervising, training, and mentoring a staff of seasonal part-time concessions employees.
• Ensure proper setup of all concession locations prior to doors opening.
• Set-up duties may include the following: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that the Stand Lead or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of the event.
• Oversee a large volume of inventory, order product, and manage high-volume sales.
• Supervise and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, and any other duties as assigned by the Director of F&B.
• Training the seasonal employees with regard to property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with Premium Services operations and event needs, as directed.
• Provide supervision and oversight to Concessions Supervisors, Stand Leads, Concession Cooks, and Cashiers.
• Ensure that all state/federal and IEC policies, procedures, and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines and general safety policies and procedures.
• Report any alcohol service or other compliance issues to the Director of F&B…