Bell Captain

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

This role is more than overseeing luggage services —it’sabout leading the first and last impression of the guest journey. As Bell Captain, you are a visible, hands-on leader in our Guest Services team, setting the tone at the front drive and in the lobby. With a calm, confidentpresenceand a passion for service excellence, you guide your team to deliver seamless arrivals, thoughtful departures, and elevated moments throughout each guest’s stay.

Start Date:September 2026
What You’ll Be Doing:

• Act as a welcoming, professional presence in the lobby and front drive, ensuring guests feel supported from arrival through departure.
• Personallyassistguests with luggage, transportation, and inquiries, stepping in during peak periods or complex situations.
• Provide knowledgeable, personalized recommendations on local wellness, culture, and adventure experiences.
• Anticipate guest needs and resolve concerns with care, efficiency, and discretion.

• Oversee the safe, efficient handling, storage, and delivery of guest luggage at all stages of the guest journey.
• Coordinate transportation services including shuttles, taxis, and private vehicles.
• Maintainaccuratelogs for luggage storage, guest requests, and team activity.
• Ensure Guest Services equipment are maintained, organized, and service-ready.
• Support lobby flow, driveway operations, and arrivallogisticsto ensure smooth, polished guest movement.
• Adhere to all Rimrock safety, security, and service protocols with consistency and precision.

• Lead, coach, and support the Guest Services team, setting clear expectations aligned with Rimrock and Emblems standards.
• Conduct daily team briefings to align on VIP arrivals, group movements, and service priorities.
• Foster a positive, collaborative team culture rooted in professionalism, accountability, and care.
• Work closely with Front Office, Expeditions and Housekeeping to deliver seamless guest journeys.
• Lead from the floor, stepping in to support the team during high-volume or high-impact moments.

What You Bring

• Previous experience in Guest Services, ideally within a luxury or upscale hospitality environment.
• Prior leadership, lead hand, or supervisory experience preferred.
• Naturally warm, polished, and professional demeanor.
• Strong communication skills with the ability to lead through influence and example.
• High attention to detail and a conscientious approach to service and operations.
• Ability to thrive in a fast-paced, highly social environment.
• Alberta Class 5 driver’s license with clear abstract; willingness to obtain Alberta Class 4 license.

• Strong knowledge of Banff National Park, its culture, and adventure offerings.
• Previous experience coordinating group arrivals or VIP movements.
• Experience operating shuttles or luxury vehicles.

You are a confident, service-driven leader who thrives in structured environments where precision and consistency matter. You build trust easily,with guests and colleagues alike,and understand that luxury lives in the details.

Calm under pressure and highly organized, you balance pace with polish, ensuring tasks are completed correctly and thoughtfully. You enjoy working with and through others, following established guidelines while motivating your team through clarity, encouragement, and hands-on…