Banquet Captain

Description

The Banquet Captain plays a key frontline leadership role in the successful planning and execution of catering events at Win Sport.

The Banquet Captain acts as a primary operational contact, coordinating service staff, overseeing event setup and execution, monitoring food and beverage service, and responding to client and guest needs. The position provides hands‑on leadership to frontline team members through clear direction, coaching, mentoring, and follow‑up.

The Banquet Captain is also responsible for supporting event administration, equipment and inventory control, responsible alcohol service, event billing accuracy, and compliance with applicable health, safety, labour, and service standards. The role requires strong communication and organizational skills, attention to detail, and the ability to make sound decisions and remain composed in a fast-paced event environment.

As a Banquet Captain you strive to approach your work to align with our 6 values which are at the core ofwho we are and what we do at Win Sport.

• Safety
• Integrity
• Belonging
• Inspiration
• Sustainability

Event Coordination and Execution.

• Oversee the execution of assigned events and ensure they are delivered according to the event contract, event specifications, client expectations, and Win Sport catering standards.
• Conduct pre-event checks to ensure rooms, service areas, equipment, food and beverage offerings, and staffing are properly prepared.
• Meet with clients or designated event contacts prior to or at the start of assigned events to confirm event details, equipment, service requirements, and special requests.
• Monitor event timelines and proactively address delays, changes, or operational issues.
• Ensure event setup, service, and breakdown are completed efficiently and to established standards.
• Coordinate the movement, setup, and storage of event equipment, supplies, and client materials.

Staffing and Team Leadership

• Provide frontline leadership and direction to catering team members during events.
• Work with the Assistant Manager to ensure appropriate staffing levels are in place for events.
• Participate in pre-event meetings and communicate event expectations, assignments, timelines, service standards, and special requirements to staff.
• Monitor staff productivity and redeploy team members as operational requirements change.
• Reinforce expectations regarding service standards, professional conduct, appearance, attendance, and performance.
• Support the training and onboarding of new catering employees.

Client and Guest Service

• Serve as a professional point of contact for clients and guests throughout assigned events.
• Ensure food, beverage, and service delivery meets or exceeds client expectations.
• Respond promptly and professionally to guest questions, concerns, special requests, and service issues.
• Resolve issues within the scope of the position and expand matters requiring management involvement.
• Maintain a visible and professional presence during events.
• Monitor guest conduct and take appropriate action to maintain a safe, welcoming, and professional environment.
• Share feedback and opportunities for improvement

Food and Beverage Service

• Oversee the delivery of food and beverage service according to event requirements and established Win Sport standards.
• Monitor food presentation, replenishment, service timing, and cleanliness throughout events.
• Ensure food handling, beverage service, sanitation, and presentation standards are maintained throughout the event.

Equipment and Inventory

• Maintain inventory of equipment and supplies required for events, including linens, plateware, glassware, cutlery, serving equipment, and beverage supplies.
• Report shortages, damage, loss, or maintenance requirements to the Assistant…