Resort Activities Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.

This role serves as the department's Guest Experience Platform (
UrVenue) Champion, ensuring activity products, schedules, inventory, pricing, and booking information are accurate and optimized for guest engagement and revenue performance. The Coordinator will also support the operation of the Adventure Center (opening May 2027), helping coordinate programming, guest inquiries, guide utilization, equipment readiness, activity departures, and interdepartmental communication.

The successful candidate is highly organized, detail-oriented, self-motivated, and able to balance administrative responsibilities with the needs of a dynamic guest-focused operation.

• Deliver professional, engaging service to guests and colleagues.
• Manage and maintain Resort Activities products and inventory within the Guest Experience platform (UrVenue).
• Monitor participation, capacity, revenue, and booking trends to identify opportunities for improvement.
• Coordinate guide schedules, activity availability, and operational readiness.
• Support Adventure Hub operations, programming, equipment, and guest flow.
• Provide administrative support, including scheduling, documentation, communications, and record management.
• Coordinate onboarding, training administration, certifications, and colleague records.
• Assist with recruitment and onboarding processes.
• Ensure accurate activity information is communicated across guest-facing and internal platforms.
• Collaborate with hotel departments to support guest, group, and special-event programming.
• Assist with seasonal activities, events, and new program initiatives.
• Support purchasing, invoice tracking, budget monitoring, and inventory management.
• Maintain operational, safety, training, and compliance documentation.
• Compile departmental reports and monitor key performance indicators.
• Review guest feedback and escalation operational or safety concerns as required.
• Provide frontline support including reservations, check-in, registrations, and guest inquiries.
• Maintain strong knowledge of resort activities, facilities, and local attractions.
• Follow all safety and operational procedures and perform other duties as assigned.

• Previous experience in hospitality, recreation, guest services, administration, or a related field.
• Strong organizational, administrative, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office; experience with reservation, activity management, or similar systems is an asset.
• Self-motivated, detail-oriented, and able to work independently while delivering exceptional guest service.
• Current Standard First Aid and CPR certification, or ability to obtain certification within a designated period.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and statutory holidays according to operational requirements.
• Ability to work indoors and outdoors in changing mountain weather and perform occasional physically demanding duties, including lifting up to 25 kilograms.

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
  Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Aff.erimation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel…