Personal Flight Concierge, Overnight

Reporting to:  Manager, People and Performance

Location:

Calgary, Palmer Hangar

Schedule:

Four days on followed by four days off, based on a 12-hour shift starting at 19:00 and ending at 07:00 (overnight, inclusive of one hour of unpaid breaks) that includes nights, weekends, and holidays

The big picture:
Have your career take off with us! As a Personal Flight Concierge, Overnight with our Owner Services team, you are dedicated to providing outstanding customer service through proactively raising Owners’ trip requests, and ensuring these bookings are accurate, customized, and communicated. Once a trip becomes active, the focus of this role shifts to monitoring, communicating, and responding to client needs.

Our team of Personal Flight Concierges enthusiastically demonstrate Air Sprint’s corporate value of Service in everything they do. With a passion for aviation and a professional, customer service-centric attitude, strong skills like communication, organization, a high attention to detail, and the ability to listen actively enables our team to build professional relationships and gain a robust understanding of Owners’ preferences.

The Person al Concierge role is essential in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to all of our Owners each time they fly with us.

In this role you will:

Monitor and manage all overnight trip requests and travel details, ensuring high accuracy and readiness for next-day operations.

Handle urgent trip adjustments, including catering, ground transportation, and special requests, ensuring all services meet our Owners' expectations.

Engage in proactive communication with other departments to ensure all elements of the travel itinerary are aligned and executed smoothly.

Maintain a vigilant presence in our overnight operations, ready to respond to Owner needs and coordinate with on-ground services.

Conduct thorough quality control checks on all arrangements made during the shift and prepare detailed handover notes for the day team.

To be successful in this role, you will have:

Experience working night shifts.

A minimum of two (2) years of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.

Post-secondary education in Travel, Hospitality, Public Relations, or a related field.

Proficiency using MS Office including Word, Excel and Outlook.

Ability to obtain a RAIC.

Bonus points if you have:

Written and oral proficiency in French.

Experience in the aviation industry.

You’ll fit right in if you:

Focus on getting things right, down to the last detail.

Are good at handling change and can adjust to new situations.

Communicate effectively in English, both verbally and in writing.

Find solutions and working together to find a compromise that everyone can be okay with.

Are passionate about providing exceptional customer service.

Have empathy and understanding to navigate social situations effectively.

Are committed to growth by seeking and providing constructive feedback.

Have good analytical thinking and organizational skills.

Have great judgment and decision-making skills.

Can roll with the punches without getting flustered.

Are a humble and collaborative team player and are ready to pitch in wherever you’re needed.

Thrive in a fast paced and agile environment.

Play well with others.

We think you’ll like working with us because:

We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.

We value your contribution to our success and provide a competitive salary and an RRSP matching program.

We have a great team, and we work hard together toward…