Job Description & How to Apply Below
Perks & Benefits
Subsidized staff accommodation
Subsidized meals on shift
Complimentary stays at our sister lodges
Staff rates at all CRMR properties
Employee Benefits Program
Discount on food and beverages at our hotel dining outlets
Staff events and recognition programs throughout the year
Opportunities for growth and advancement across our properties
Access to staff fitness facilities (select properties)
Annual wage and performance review
Why Work With Us
This isn’t your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.
Position Overview
Guest Services Agents are the ambassadors of Canadian Rocky Mountain Resorts, providing exceptional customer service from the initialreservation through to check-out. This role is crucial in creating a welcoming,efficient, and memorable experience for our guests.
Duties and Responsibilities:
Welcome guests to the Lodge and provide an efficient check-in experience.
Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintaina professional and presentable appearance at all times.
Assist with emergency procedures when required.
Someshoveling and Ice chipping of common guest areas & firepit (Winter)
Respondto reservation enquiries, complete room reservations and provide guests withup-to-date information on our rates, special offers and packages.
Preparearriving reservations, ensuring guest requests are met to the best of ourability.
Assistin providing positive and efficient customer service.
Meetwith representatives of local attractions and tours to stay current on alloptions and keep all staff aware of changes.
Provide guests with accurate and relevant information about the Lodge, local area and attractions.
Booktours, activities and restaurant reservations for guests.
Checkout guests, provide accurate billing information and correctly process payments.
Ensuring the completion of daily logs and tracking
Managethe hotel switchboard, directing calls to other departments as necessary.
Providean accurate cash-out report at the end of each shift.
Other duties as assigned.
Skills & Experience:
Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope inhigh pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able towork independently and remain calm in the event of emergency situations arise.
Willing to work flexible hours.
Physical requirements include the ability to endure long periods of standing, sitting,bending, and lifting (up to 50 pounds may be required)
Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.
If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at
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