Club Lounge Attendant; Part-Time

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River.

Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Club Lounge Attendant. The Club Lounge Attendant plays a key role in ensuring comfort is taken to the next level for our guests who have exclusive access to the Club Floor. Through care, attention to detail and personalized service, the team focuses are creating memorable experiences and a sense of loyalty.

• Consistently provide professional, friendly, and engaging service to all guests.
• Deliver a warm and personalized welcome, creating a memorable experience.
• Assist guests with food and beverage selections by providing knowledgeable recommendations based on menu offerings, dietary requirements, and personal preferences.
• Maintain thorough knowledge of all food and beverage items, including ingredients, preparation methods and garnishes.
• Anticipate guest needs, personalize service, and build meaningful guest relationships to encourage loyalty and repeat visits.
• Handle guest requests, concerns, and feedback in a calm, courteous, and professional manner, ensuring timely resolution.

• Set up, maintain, and break down all food and beverage presentations, including breakfast, coffee & tea service, evening canapés, bar service, and other lounge offerings.
• Ensure proper sequence of service is followed in accordance with service standards.
• Serve food and beverages with attention to detail, presentation, and timing.
• Proactively refresh buffet presentations, replenish food and beverage items, and ensure products remain fresh, attractive, and available throughout each service period.
• Clear and reset guest tables promptly while maintaining the highest standards of cleanliness and presentation.
• Maintain cleanliness and organization of the lounge, service stations, buffet displays, and heart-of-house service areas.
• Collaborate closely with Culinary and Stewarding teams to ensure seamless food and beverage service throughout the day.
• Identify opportunities to enhance the guest experience through thoughtful recommendations and personalized service.

• Ensure smooth transitions between all daily food and beverage presentations while maintaining the appropriate ambiance and presentation standards.
• Accurately process food and beverage orders and maintain guest checks using the point-of-sale (POS) system when required.
• Complete opening, closing, and side duties efficiently and according to established standards.
• Maintain a clean, organized, and well-stocked lounge environment, ensuring all supplies and service equipment are readily…