Assistant Food & Beverage Manager, Farm & Fire

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
This role is a full-time, year-round position starting in October.
Role & Responsibilities   Supervise staff and ensure that customer expectations are always exceeded
Continuous improvement of guest and employee experiences, create the “WOW” experience
On the spot guest service resolution, addressing customer complaints or issues, and resolve matters as expediently as possible
Ensure food quality is following the guidelines set out by Food & Beverage Manager & Executive Chef
Assist in the recruitment, training and daily management of staff
Ensure implementation of the proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
Keep the Food & Beverage areas clean and maintain exemplary food hygiene practices
Oversee food storage and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes
Assist with inventory tracking, placing orders, and maintaining accurate stock levels
Maintain employee records to ensure all have pro-serve & food safe
Assist in achieving the revenue and profitability targets
Build a high functioning and positive team
Follow and improve standards based on guest needs and wants
Attention to detail: train the team to see Farm + Fire from a guest’s perspective
Demonstrate positive body posture and language
Daily reports on promos, unsatisfied guests and feedback
Help support all areas within the Hotel – keeping in mind ‘one guest – one experience’
Required

Skills & Qualifications   5+ years of experience in the Food & Beverage industry
Diploma/ Degree within Hospitality focusing in Food & Beverage is an asset
Experience building relationships and working on teams across all levels of an organization
Proven track record in maintaining a high level of standards within the organization on and off the floor
Effective communicator and able to implement and uphold service standards
Driven to fostering a team building environment and creating positive guest experience
An eye for detail and quality
Shows leadership in a positive, calm, consistent & focused manner
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
About Us  We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?  At Pursuit, our locations are more than just a place to work – it’s a space where you can bring…