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Job Description & How to Apply Below
What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Lead the day-to-day operations of the housekeeping departments at the Elk + Avenue Hotel & Mount Royal Hotel in Banff, Alberta.
Role & Responsibilities
Lead the day-to-day operations of the housekeeping departments at our Mount Royal & Elk + Avenue Hotels
Collaborate with Hotel Managers and the Director of Facilities to improve the cleanliness and maintenance
Centrally manage daily housekeeping services for scheduled rooms, including laundry
Creates and manages department budgets in collaboration with Finance and Director of Lodging
Manage performance reviews, scheduling, payroll, forecasting and inventory
Maintain all guest rooms and public areas to guarantee that the highest standard of cleanliness
Ensure productivity goals are met and continuously seek greater cost and labor efficiency
Ensure quality staff are hired (significant focus during seasonal ramp-up) and trained to meet company standards of quality, service & productivity
Create and maintain a positive, team-oriented working environment that focuses on motivation, open communication, and continuous improvement
Provide leadership, guidance and coaching to direct reports to advance outcomes
Participate/report on progress in departmental meetings which includes a weekly one/one meetings with Director of Lodging
Proactively monitor forecasted occupancies six months in advance, create staffing plans and communicate/collaborate to achieve objectives
Communicate clear and consistent information regarding the departmental goals to produce desired results
Provide superior customer service to guests by responding to their requests promptly and professionally and continuing to seek improvements in the quality of guest amenities and supplies
Establish clear performance standards and expectations
Ensuring compliance with licensing laws, health and safety and other regulations
Collaborate with the Hotel Managers and Health & Safety Manager to improve practices
Collaborate and lead BJC working groups to refine and advance lodging standards
Maintain up to date knowledge of new cleaning machinery, chemicals and procedures
Conducts regular guest room and public space inspections
Maintains records of room condition and equipment and coordinate with maintenance and hotel operations to complete repairs
Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures, and is in a state of preparedness for any emergency which may occur
Other duties as assigned
Required
Skills & Qualifications
Strong communicator (verbal and written): centralized leadership across seven different hotel operations taxes communication and necessitates ability lead both on the ground and virtually
Position expert: past success as an Executive Housekeeper (having managed at least one large hotel: 450 rooms plus) with a strong knowledge of industry best practices
Motivational leader: demonstrated ability to advance/create best in class culture and operational outcomes
Experienced trainer: this role must lead the development, oversight and implementation of best in class training focused on efficiency, cleanliness, health, safety and employee engagement
Collaborator:…
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