Meeting and Conference Centre Team Lead

Norton Rose Fulbright Canada LLP is seeking a Meeting & Conference Centre Team Lead to join our Calgary office. Reporting to the Manager, Office Services & Facilities, this role is responsible for overseeing the daily operation of the firm’s conference floor, catering and hospitality services, and reception function. The successful candidate will lead a team responsible for delivering an exceptional and consistent experience for clients, visitors, lawyers, partners, and business services professionals.

This role requires a hands‑on leader who thrives in a fast‑paced environment, demonstrates strong operational discipline, and is committed to service excellence.

• Conference Floor Operations & Client Experience
  • Lead the day‑to‑day operation of the conference floor, ensuring meeting rooms, boardrooms, and client‑facing spaces are maintained to the highest standards.
  • Oversee the planning and execution of internal and external meetings, including room setup, catering, audio-visual requirements (in coordination with our AV team), hospitality services, and room turnover.
  • Act as the primary point of coordination for conference floor operations, proactively managing scheduling conflicts, service issues, and last‑minute requests.
  • Partner with lawyers, assistants, facilities, AV, and other stakeholders to ensure a seamless meeting and client experience.
  • Establish and maintain operating procedures and service standards that reflect a premium professional services environment.
• Catering & Hospitality Leadership

  • Lead, coach, schedule, and develop the catering and conference services team while fostering a culture of accountability, professionalism, and exceptional client service, including assessing operational capacity and coordinating temporary or external staffing resources during team absences, peak service periods, and special events.

  • Ensure catering, food and beverage service, meeting support, inventory management, and hospitality services are delivered consistently and to a high standard.

  • Manage vendor relationships, monitor service quality, and oversee hospitality‑related invoices and expenses , including responsibility for purchase orders, invoice reconciliation, procurement activities, budget tracking, and vendor payment coordination.

  • Establish, implement, and monitor service standards to ensure consistent execution and the highest levels of cleanliness, health and safety, organization, and presentation across all client‑facing and service areas.

  • Support the planning and delivery of client events, receptions, and firm functions as required , including recurring hospitality programs, employee engagement initiatives, and special events.

• Reception & Front‑of‑House Excellence
  • Oversee reception and front‑of‑house operations, ensuring a welcoming, professional, and seamless experience for all clients and visitors.
  • Ensure appropriate reception coverage and provide leadership support during peak periods, absences, and high‑profile meetings.
  • Establish and reinforce front‑of‑house service standards, visitor management protocols, and escalation procedures.
  • Serve as the escalation point for client‑facing service issues and identify opportunities to continuously enhance the visitor experience.
  • Ensure reception and conference services operate as an integrated team to deliver exceptional service across all client touchpoints , while coordinating closely with lawyers, legal assistants, facilities, AV, vendors, and other business services teams.

• 5+ years of experience in conference services, hospitality, catering, reception, or client‑facing operations within a professional services, hospitality, or corporate environment.
• Previous leadership experience with responsibility…