Front Desk Agent - Lake Louise

We offer more than just a job, we offer an experience and memories that will last a lifetime! Aside from the subsidized housing (including FREE Wi-Fi), tons of fun activities, a relaxed working environment, we also offer a free HI membership and access to tons of activities and rental equipment! Did we mention the free stays at the HI Hostels and ACC huts?

Whether it’s the beautiful scenery or the magic of the Lake itself, the mountains are calling. Come experience this chapter with us.

What's in it for you

• The best value on staff accommodation: $7.00 for a shared room or $12.00 for a private room
• Have fun with a tight-knit group of colleagues on and off shift
• All units are fully furnished
• Free HI Memberships
• Free stay at other HI properties and ACC huts
• Use of sauna and pool table, ping pong table at the hostel
• Free Wi-Fi
• 40% off in Bill Peyto’s Café
• Free FAM trips (if applicable)
• Commission (if applicable)
• Gratuities (if applicable)
• A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
• Employee & Family Assistance Program

What you will be doing as a Front Desk Agent :

• Greet guests upon arrival and handle check-in/check-out processes efficiently.
• Provide detailed information about hostel amenities, local attractions, and transportation options.
• Address guest inquiries, complaints, and requests professionally and promptly.
• Handle room bookings via online reservation systems, emails, and phone calls.
• Maintain accurate guest records and registration details.
• Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
• Assist in creating a friendly, inclusive atmosphere for all guests.
• Handle emergencies calmly and efficiently, contacting the necessary authorities if required

Front Desk Agents are the face of HI, welcoming our travelers from all over the world and providing excellent customer service. Ensuring that our guests experience a pleasant stay is the most important part of this role. You are the local expert, you'll inform our guests about local activities and share your insider tips on the surrounding area.

What we look for

• Ideally, you’ll have some prior Front Desk experience in a hostel environment. We’ll train you up on our Property Management system, but some PMS experience will be a key asset to get you through the door.
• You’ll need to be a quick learner and bring your willingness to learn more – you will become an expert on all things to do with the hostel, the town and the Park, as guests will turn to you for answers on everything.
• You’ll also need to bring your positive energy and humour to work every day. Forget about best employee of the month, we reward the most FUN employee!
• And finally, you’ll have to be able to handle stressful times with a smile and quickly come up with the best solution for any given problem (don’t worry, a supervisor should always be nearby and willing to help).

Join our community

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Lake Louise is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Lake Louise and the accessibility of travel with the world.

Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.

Check out what it's like to live and…