Assistant Guest Services Manager

You are the craftsman of guest satisfaction!

What You’ll Do

Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.

Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.

Continuously measure guest satisfaction and adjust services accordingly.

Manage room occupancy during busy periods.

Optimize room rental revenues by applying existing strategies.

Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.

What You’ll Bring

Diploma in Hotel Management or equivalent experience

1 to 3 years' management experience

Ability to put oneself in the guest's shoes and understand their concerns

Quick and effective management of requests and problems

Tolerance for unhappy or stressed guests

Knowledge of the Office Suite and experience with OPERA PMS, an asset

What We Offer

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!

A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.

Squats help you relax? Get access to a state-of-the-art gym right in your workplace.