Fairmont Gold Supervisor - Front Office Job Calgary area,Banff Alberta Canada,Hospitality / Hotel / Catering

Location: Banff

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Starting Rate: $24.74 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.31

The official contracted title for this position is Executive Lounge - Supervisor.

Job

Duties Include:

Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”

Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.

Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.

Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.

Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions

Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's

Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed

Qualifications

Your Skills &

Qualifications:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred

Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel

Excellent written and verbal skills with a high attention to detail required

Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset

Graduate of Hotel Management or Hospitality program an asset

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements
:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.