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Job Description & How to Apply Below
This Fairmont Gold Supervisor supports the hotel’s luxurious “hotel within a hotel” experience. The supervisor provides concierge information, manages reservations, and coordinates VIP arrivals and departures. Front desk supervisory experience, Micros-Opera PROPERTY Manager knowledge, and strong communication skills are central to the work.
Key Responsibilities:
Respond personally and promptly to guest requests and concerns
Provide personalized, anticipated service exceeding guest expectations
Perform front desk duties, postings, check-ins, audits, and reporting
Review Fairmont Gold reservations for accuracy and standards
Coordinate seamless arrivals, departures, market mix, and VIPs
Requirements:
Minimum one year of large-hotel front desk supervisory experience preferred
Excellent Micros-Opera PROPERTY Manager, Word, and Excel knowledge
Excellent written and verbal communication with strong attention to detail
Royal Service or guest recovery experience with excellent recovery ability
Hotel Management or Hospitality program graduation considered an asset
Apply guest recovery, front desk, reservation, and concierge expertise to Fairmont Gold service at Fairmont Banff Springs.
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