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Job Description & How to Apply Below
Lead Rocky Mountaineer guest operations with people leadership and safety expertise across assigned destinations. This temporary 2027 season role covers parental leave.
The Guest Experience Manager reports to the Senior Manager, Guest Experience. You will lead destination teams, coordinate partners, and deliver exceptional, safe, on-brand journeys. The role combines operational reporting, scheduling, SOP documentation, and stakeholder collaboration to support guest satisfaction, safety, and performance objectives.
Key Responsibilities:
Lead daily station and Guest Centre operations
Resolve guest issues as accountable onsite decision maker
Coach teams and manage recruitment, training, scheduling, performance
Coordinate train operations, transfers, partners, and suppliers
Lead safety responses, audits, documentation, and corrective actions
Requirements:
Five or more years leadership experience in operations
Bachelor’s degree in Tourism, Hospitality, or equivalent experience
Valid Alberta or British Columbia Class 5 driver’s license
Strong communication, coaching, problem-solving, and collaboration skills
Availability for variable shifts, outdoor work, and railway operations
Apply people leadership, operational excellence, and safety expertise to Rocky Mountaineer’s destination guest experience.
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