Hospitality Service Professional

SAIT's School of Hospitality and Tourism stands among the world's leading hospitality schools — CEOWORLD Magazine named us #1 in Canada and #14 globally in 2026. Renowned for our innovative curriculum, strong industry partnerships and unparalleled approach to applied learning, serving up excellence is what we do best.

Job classification
: A5326 - Institutional Service Sup I

# of positions: 6

Hourly range: $22.22 - $ 24.67. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Position End Date: November 01, 2027

Final date to receive applications: November 10, 2026

The Hospitality Service Professional provides casual, hourly food and beverage service within Highwood Kitchen & Bar and supports events and other hospitality operations within the School of Hospitality & Tourism. Reporting to the Restaurant Operations Supervisor or designate, the position performs assigned service, setup, closing, and guest-support duties in accordance with established procedures and service standards. The position works alongside supervisors, faculty, students, and other hospitality staff to support positive guest experiences and the School’s live learning environment.

Work is assigned based on operational requirements, scheduled restaurant service, events, and available shifts. Hours may vary and may include daytime, evening, and weekend shifts. The position does not have guaranteed or regularly scheduled hours.

• Delivering professional food and beverage service that exceeds guest expectations.
• Demonstrating industry-leading hospitality standards and modelling professional service behaviour.
• Supporting opening and closing procedures and maintaining operational readiness.
• Assisting with reservation management, seating strategies, floor plans, and guest communications.
• Collaborating with the Restaurant Operations Supervisor to ensure smooth service execution.
• Supporting beverage service, POS transactions, cash handling, and daily operational activities such as cash reconciliation for reporting, and assisting with inventory management.
• Maintaining a clean, organized, and professional dining environment.
• Supporting operations across other School venues as operational requirements dictate.

• Modelling exceptional service standards and professional conduct for students.
• Assisting students in developing confidence and professionalism in guest interactions.
• Helping create a positive, welcoming, and inclusive learning environment.
• Collaborating with faculty and supervisors to support successful student learning experiences.

• Supporting event setup, service, and teardown.
• Assisting with weddings, corporate events, culinary experiences, and special functions.
• Delivering exceptional guest experience during events.
• Supporting event logistics and operational execution.
• Providing operational support across multiple hospitality venues as required.
• Supporting the School's culture of hospitality, professionalism, and lifelong learning.

• Participate in student engagement activities, orientations, tours, and hospitality showcases.
• Take part in leadership, service excellence, and Train-the-Trainer development opportunities.
• Continuously build hospitality, coaching, and leadership skills through feedback and learning.
• Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.

• Diploma in Hospitality, Culinary, Tourism, or related post-secondary diploma is preferred
• Minimum of 1-2 years service experience in a hospitality environment
• Must possess current Proserve Certification or equivalent
• Experience in fine dining or upscale hospitality would be considered an asset
• Foodsafe certification or equivalent would be considered an asset
• An equivalent combination of experience and education may be considered
• Valid First Aid Certification is preferred
• WSET Level 1 Award in Wines (or equivalent wine education) is preferred

• Exceptional hospitality and guest service skills
• Strong communication and interpersonal abilities
• Professionalism, maturity, and emotional intelligence
• A positive, team-oriented approach
• Strong organizational and time-management skills
• The ability to thrive in a fast-paced environment
• Adaptability and willingness to support multiple hospitality operations
• A commitment to…