Night Auditor, Mount Royal Hotel

Location: Banff

Night Auditor, Mount Royal Hotel# Careers## Night Auditor, Mount Royal Hotel Apply:
CAN, AB, Banff, Mount Royal Hotel:
Full time:
Posted Today:
JR102590

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our full time year round hiring.
** ROLE & RESPONSIBILITIES
** The Night Auditor is responsible for ensuring the smooth and secure operation of the hotel during overnight hours (11:00 PM – 7:00 AM). This role oversees nightly financial processes, including balancing debit and credit transactions, posting room charges, and preparing accurate reports for management and accounting. In addition to audit responsibilities, the Night Auditor delivers attentive guest service and addressing guest needs promptly.

With a strong focus on safety and security, this position plays a critical role in safeguarding guests, staff, and the property while maintaining operational excellence throughout the night.
* Process telephone calls
* Process overnight arrivals and departures
* Register arriving guests and assign rooms
* Process guests’ departures, calculate charges and receive payment
* Take, cancel, and change room reservations
* Resolve minor guest complaints
* Refer major guest complaints to Front Office Manager or Front Desk Supervisor
* Balance cash and complete balance sheets, cash reports and related form
* Completes night audit and reports via Maestro PMS
* Provide information on hotel facilities and services, and local points of interest
* Arrange services required for guests with special needs
* Provide information regarding room status and special guests to other departments
* Learn the Emergency Response Manual thoroughly
* Learn the Night Audit procedures
* Perform related Front Desk duties as directed by Supervisor
** REQUIRED SKILLS & QUALIFICATIONS
*** Previous Front Desk or Night Auditor experience strongly preferred
* Work-ethic and commitment to the team and guest is key
* Willing and able to work solo or as a part of a larger team
* Committed to Safety First and the highest quality of cleaning & sanitizing standards
* Ability to work in a fast-paced environment managing multiple tasks at once
* Ability to anticipate guest needs
* Calm demeanor with conflict resolution skills
* Motivated, energetic, and professional
* Organized with a great eye for detail

The starting wage for this role is $19.00/hour.
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* About Us:

** We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
** What will your work environment be like?
** At…