Front Desk Agent Guest Services

Bring personable guest service, organization, and problem-solving skills to a Front Desk Agent role ate warm first impressions for every arrival.

As a Front Desk Agent with Pomeroy Lodging, you will shape memorable guest experiences while supporting department financial goals. The position combines communication, reservations, check-in, check-out, and hotel service information. You will maintain professional guest interactions and help personalize care at Westin.

• Welcome guests and answer phones promptly and courteously
• Respond appropriately to guest complaints with professional attention
• Book reservations by phone, in person, or online
• Process check-ins, check-outs, and guest transactions
• Track arrivals, departures, activities, and VIP amenities

• Previous front desk or hotel experience is an asset
• Strong communication and interpersonal skills
• Tech-savvy approach to front desk responsibilities
• Availability for day, afternoon, evening, and weekend shifts
• Ability to stand, lift, and bend as required

Use organization, communication, and problem-solving skills to deliver attentive front desk service and memorable Westin guest experiences.