Hotel Reservations Agent Banff

Deliver accurate hotel reservations and guest service across three Banff properties, using booking systems and selling techniques before arrival.
Inn Vest’s Reservations Agent supports Royal Canadian Lodge, Banff Inn, and Charltons Banff. The role creates bookings, confirms guest preferences, and helps maximize hotel revenue. You will manage reservation details while preparing hotel teams for seamless arrivals.

Key Responsibilities:

Assist guests with booking their holidays professionally
Create and confirm reservations in the property management system
Manage cancellations, modifications, and guest information updates
Upsell rooms using yield management strategies
Respond to reservation inbox and extranet requests
Requirements:
Knowledge of current pricing and promotions
Ability to ask questions about stay requirements
Ability to follow established reservation procedures
Professional handling of queries and disputes
Willingness to seek supervisor assistance when needed
Apply your reservation, guest service, and hotel selling skills across Inn Vest’s three Banff properties before arrival.