Job specializations:
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Hospitality / Hotel / Catering
Job Description & How to Apply Below
Direct resort-wide guest experience operations at Fairmont Chateau Lake Louise, combining service recovery, team development, and luxury standards.
As Guest Experience Manager, you oversee daily operations across Guest Relations, Concierge, VIP Services, and guest experience initiatives. Reporting to the Director of Front Office, you lead high-performing Guest Experience and Concierge teams through coaching, mentoring, performance development, and succession planning. The position champions emotional intelligence, accountability, and Service Excellence.
Key Responsibilities:- Oversee Guest Experience Operations across resort departments
- Lead service recovery and strengthen guest loyalty
- Recruit, coach, mentor, and develop team members
- Guide performance development and succession planning
- Recognize achievements and promote strong EES results
- Minimum five years’ leadership experience in luxury hotel operations
- Management experience in a luxury resort
- Expertise in luxury hospitality and personalized service
- Strong leadership and operational management abilities
- Proficiency with Opera Cloud or equivalent PMS
Apply luxury operations leadership, service recovery expertise, and talent development skills across Fairmont Chateau Lake Louise’s resort experience.
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