Global Reservations Agent

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Turn Conversations into Experiences. Build Skills. Travel More.
As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America—from Banff to Montana, Alaska and beyond. You’ll be part of a fast‑moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality. If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it!

This role offers the flexibility to work 3 days in office and 2 days remote.
What You’ll Do   Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
Deliver exceptional service across phone, email, and chat
Identify opportunities to enhance the guest experience through upselling and cross‑selling
Resolve guest questions and concerns with professionalism and empathy
Maintain accurate bookings and guest information across multiple systems
Stay current on products, promotions, and destinations  Collaborate with internal teams to ensure seamless guest experiences
What You’ll Gain (Beyond the Paycheque)   Sales & Revenue Skills (upsell, cross‑sell, conversion)
Customer Experience Expertise
Communication & Problem‑Solving
Exposure to Modern Systems & Automated Platforms
Hospitality & Travel Industry Knowledge
What Makes You a Strong Fit   You enjoy helping people and creating great experiences
You’re comfortable talking to customers and building rapport
You’re motivated by performance, goals, and incentives
You can multitask across systems in a fast‑paced environment
You’re reliable, adaptable, and open to learning
Qualifications Required   1+ years in customer service, hospitality, retail, or contact centre environments
Strong verbal and written communication skills in English
Comfortable using multiple systems and digital tools
Ability to work flexible shifts (including evenings, weekends, and holidays)

Preferred Experience   Experience in travel, hospitality, or reservations
Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
Experience in sales or upselling environments
Compensation Starting wage: $18.50/hour
Why Join Now  We’re evolving—launching new systems, expanding globally, and creating more opportunities for our teams.
Get in early and grow with the organization
Build valuable, in‑demand skills
Be part of something dynamic, modern, and expanding

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol…