Hospitality Audio Visual Team Manager

Guide hospitality-focused audio-visual teams at Fairmont Banff Springs, combining guest service, technician supervision, and equipment oversight.
Encore’s Event Audio Visual Operations Manager leads service delivery in a hotel and convention center environment. This manager builds relationships with guests, internal clients, vendors, neighboring Encore properties, and team members. Responsibilities include onsite upselling, equipment setup checks, workforce and inventory control, staff training, and professional standards.

Key Responsibilities:

Establish strong relationships with clients, vendors, and teams
Meet guests onsite and confirm needs are met
Mentor technicians in superior customer service
Manage inventory security, levels, and quality assurance
Hire, lead, motivate, and develop technicians
Requirements:
High School Diploma required;
Bachelor’s degree preferred
Audio-visual and customer service or hospitality experience
Four-plus years experience, including two supervisory years
Working knowledge of live-show audio-visual equipment
Computer hardware, software, Internet, and Microsoft Office proficiency
Apply hospitality leadership, guest service, and audio-visual operations expertise to support Encore teams in Banff.