Hospitality Audio Visual Team Manager

Guide hospitality-focused audio-visual teams at Fairmont Banff Springs, combining guest service, technician supervision, and equipment oversight.

Encore’s Event Audio Visual Operations Manager leads service delivery in a hotel and convention center environment. This manager builds relationships with guests, internal clients, vendors, neighboring Encore properties, and team members. Responsibilities include onsite upselling, equipment setup checks, workforce and inventory control, staff training, and professional standards.

• Establish strong relationships with clients, vendors, and teams
• Meet guests onsite and confirm needs are met
• Mentor technicians in superior customer service
• Manage inventory security, levels, and quality assurance
• Hire, lead, motivate, and develop technicians

• High School Diploma required;
  Bachelor’s degree preferred
• Audio-visual and customer service or hospitality experience
• Four-plus years experience, including two supervisory years
• Working knowledge of live-show audio-visual equipment
• Computer hardware, software, Internet, and Microsoft Office proficiency

Apply hospitality leadership, guest service, and audio-visual operations expertise to support Encore teams in Banff.