Hospitality Operations Manager

Manage hospitality operations at National Westhills in southwest Calgary, combining sales forecasting, cash controls, and employee development in an on-site setting.

This full-time management position supports a busy restaurant with scheduling, inventory control, budgeting, guest services, and training responsibilities. You will execute operating procedures, coordinate staff workloads, understand guest needs, and help maintain consistent service quality. Success requires hospitality leadership, strong organization, and comfort working under pressure.

• Manage schedules, workloads, delegation, and operational procedures
• Forecast sales and support employees meeting established goals
• Control promotional budgets and report overages
• Handle cash and receipts according to restaurant policies
• Improve business methods, product quality, and guest service

• Three years’ comparable establishment experience preferred
• Demonstrated hospitality leadership and team training experience
• Knowledge of budget analysis and general accounting methods
• Working knowledge of employment-related legislation
• Comfort using Microsoft Office Suite

Use hospitality operations, financial controls, scheduling, and leadership skills to help National Westhills achieve service and sales objectives.