Spa Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

At Fairmont Spa, we are dedicated to creating memorable wellness experiences through personalized service, genuine care, and attention to every detail. We are seeking a passionate, enthusiastic, and guest-focused Spa Receptionist to join our dynamic Spa team. As the first and last point of contact for our guests, you will play an essential role in delivering exceptional service, creating a warm and welcoming atmosphere, and ensuring seamless daily spa operations.

This is a versatile position that combines Spa Reception responsibilities with Spa Attendant support during quieter operational periods
, providing an opportunity to contribute to all aspects of the guest experience.

Position Type: Permanent

Pay Rate: $20.63/hour

Start Date: December 2026

• Warmly welcome guests and create a personalized, luxurious, and memorable spa experience.
• Follow the LQA standards by creating memorable and Emotional connection with every guest.
• Manage spa reservations, appointments, cancellations, and guest inquiries efficiently and professionally.
• Provide detailed information about spa treatments, wellness experiences, products, and special promotions.
• Assist guests in selecting treatments based on their individual preferences and wellness needs.
• Handle incoming telephone calls, emails, and reservation requests promptly.
• Process guest payments, and transactions accurately while following established cash-handling procedures.
• Maintain accurate guest profiles, preferences, and booking information.
• Coordinate with Spa Therapists and Spa Leadership to ensure smooth appointment scheduling and efficient daily operations.
• Proactively recommend spa treatments, enhancements, and retail products to maximize guest satisfaction and revenue opportunities.
• Handle guest concerns with professionalism, empathy, and a solution-oriented approach.
• Maintain a professional, organized, and welcoming reception environment at all times

• Assist with preparing and resetting treatment rooms between appointments, as directed by Spa Leadership.
• Ensure treatment rooms are beautifully presented, clean, organized, and ready to welcome guests.
• Replenish treatment room supplies, amenities, linens, and guest essentials.
• Assist with collecting, folding, organizing, and restocking clean spa linens and towels.
• Maintain cleanliness and presentation of the reception area, retail displays, waiting areas, and other designated spa spaces.
• Support the preparation of guest amenities, refreshments, and personalized spa touches.
• Monitor and replenish retail displays, testers, and promotional materials.
• Assist with maintaining organized storage areas and professional product supplies.
• Follow established hygiene, sanitation, and health and safety procedures.
• Support Spa Therapists and Spa Leadership with additional operational tasks as required.

• Work collaboratively with Spa Therapists, Spa Leadership, and other hotel departments to ensure a seamless guest journey.
• Demonstrate flexibility by supporting both…