Senior Program Manager, Enterprise Engagement

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 02/16/2026

Posting Close Date: 03/02/2026 (Please note the posting will close at 11:59pm MST)

This position requires in-person collaboration up to 5 days per week.
* Please note this arrangement is subject to change with business requirements.*

• Every West Jet journey has the potential to enrich lives; a career with us is no exception.
• West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better.
• We made air travel more affordable for Canadians and now we're going global.

• This role is critical to enabling West Jet’s transformation by strengthening enterprise wide change capabilities, supporting behaviours that shape desired culture, and ensuring West Jetters and guests remain at the forefront of strategy, execution, and long term success.
• This multi-disciplined candidate will enable a people‑centred approach to organisational change that strengthens readiness, capability, and alignment from the inside out.
• With an emphasis on internal experience and engagement, this role will embed consistent, enterprise‑wide capabilities that allow West Jet to rapidly adapt, deliver business strategy, and support West Jetters through transformation.
• Through strategic influence and partnership, you will position change as a core organisational capability, that allow our desired culture to take root and thrive, contributing to our sustained future success.

• Shape, socialize, and embed practical, enterprise‑level change disciplines that strengthen organisational readiness, behavioural adoption, and transformation effectiveness.
• Partner closely with Communications & Engagement and People & Culture leadership to align enterprise change strategy, messaging, and expectations across audiences and channels.
• Reinforce the connection between change behaviours, West Jetter experience, and delivering on West Jet’s transformation roadmap.

• Lead a pragmatic approach to enterprise‑wide frameworks and methodologies that support organisational change.
• Work with accountable teams and leaders on change capabilities across the organization; partnering with change champion/influencers to drive adoption.
• Establish and ope rationalise governance, stakeholder mapping, success measures, and feedback loops.

• Work with executives and senior leaders to be active sponsors and communicators for strategic change; equip people leaders at all levels with tools to cascade, translate, and sustain change locally.
• Partner with People leadership team to embed change as a leadership capability.
• Facilitate executive and peer forums, round tables, and workshops to share insights, develop competencies, and reinforce West Jet’s desired culture.

• Provide expert guidance and support on complex transformational initiatives.
• Integrate change leadership and thinking into organisational programmes that impact our people, their experiences and engagement.
• Participate in the design and oversight of an internal review panel, tasked with looking at enterprise decision through an employee lens.
• Advise cross‑functional and business unit leaders on managing resistance, mitigating risks, and driving organisational resilience.

• Develop KPIs and dashboards to track adoption, engagement, sustainment, and business outcomes of change.
• Collect and share success stories, lessons learned, and organisational insights to foster continuous learning and engagement.

• 10+ years’ experience in organisational change management, programme management, or related fields, preferably in large, complex organisations.
• Proven success leading enterprise‑wide change, designing frameworks, and enabling executive sponsorship.
• Bachelor’s or Master’s degree in business, Communications, organisational psychology, or a related discipline.
• Strong business acumen, consulting skills, and ability to influence at all…